FAQs

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Basecamps is a place designed to connect and feel the destination and its wilderness. Our accommodations and social facilities provide an alternative way to discover and experience La Cerdanya.
Check-in is typically from 3 PM, and check-out is by 12 AM. Early check-in or late check-out may be available upon request and subject to availability.
Of course, we welcome pets at our location. Guests are required to keep their pets on a leash in public areas and are responsible for cleaning up after their pets. Additionally, we offer a number of pet-friendly accommodations (4kg Pet). For more information about our policy, please contact us.
We offer a variety of accommodations, including: - Cabins - Huts - Tents - Plots for RV's and Campervans Each equipped with comfortable bedding and essential amenities.
Yes, all our accommodations are equipped with electricity. While our goal is to encourage a digital disconnect to reconnect you with nature, all accommodations also provide Wi-Fi.
Absolutely! We offer family-friendly accommodations and experiences. Additionally we have a Kids and Family Club. Please inform us about the number of children and their ages when booking so we can make the necessary arrangements.
Yes, we provide high-quality bedding and towels in our Cabins, Huts and Tents.
Our Cabins and Huts are fully equipped with kitchens and bathrooms.
No, our Cabins and Huts are equipped with all necessary cooking utensils.
Reservations can be made directly through our website, by phone, or via email.
We offer a full refund for cancellations made more than 30 days before the start date of your reservation. Cancellations made within 30 days will incur a 50% cancellation fee.
Yes, we offer special rates for groups larger than 10 people. Please contact our reservations team for more information.
Basecamps implements a 24/7 security policy, and our staff are trained in first aid and emergency response procedures. Fire extinguishers and safety information are available in all accommodations.
Over the next 3 years, we hope to implement the design of our circularity and regeneration plan in our operations based on: 1. Nature-based solutions 2. Off-grid water system 3. Off-grid energy system 4. Bio-construction 5. Carbon sequestration We openly acknowledge that we are not currently at the level we want to be, but we believe in being honest about our current resources and future goals. Throughout the first year, we will share our regeneration project and detailed action plan, including the progress of each workstream, through our communication channels.
We offer a range of experiences suitable for all age groups and skill levels throughout the year. From outdoor activities to personal growth and wellbeing workshops, our team is dedicated to connecting you authentically with the local culture and people. For more details, visit the experiences section on our website.
Yes, our restaurant, Basecamps Fire Kitchen, offers a culinary proposal based on high-quality, locally sourced products with local and seasonal dishes, including vegetarian and vegan options.
Of course, Basecamps Fire Kitchen and our clubhouse is the meeting place for all those who want to connect with the area. Our restaurant service is also available to non-guests.
Yes, please contact us at hola@basecamps.com for the best options and experiences.
Unfortunately, we do not have an ATM at Basecamps, but the nearest one is 5KM away. See location: https://maps.app.goo.gl/Hry4AJ3PcYSC3pX87
Yes, we have accessible accommodations available.
The pool area is reachable, but it is not specially adapted for accessibility.
Yes, you will find an accessible bathroom in the central sanitary block. If needed, our reception team can provide a key to facilitate access during your stay.
If you need an adapted taxi, our reception team can arrange it for you. Please request this service in advance to ensure availability.
Inclement weather such as cold does not permit cancellations or refunds unless the company deems the conditions unsafe for stay. In the rare event that the company cancels a reservation due to weather conditions, guests will be refunded for the nights affected by the closure.
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