FAQs — Basecamps

Q1: What is Basecamps?

Basecamps is a place designed to connect and feel the destination and its wilderness. Our accommodations and social facilities provide an alternative way to discover and experience La Cerdanya.

Q2: What are the check-in and check-out times?

Check-in is typically from 3 PM, and check-out is by 12 AM. Early check-in or late check-out may be available upon request and subject to availability.

Q3: Are pets allowed?

Of course, we welcome pets at our location! Guests are required to keep their pets on a leash in public areas and are responsible for cleaning up after their pets. Additionally, we offer a number of pet-friendly accommodations for pets up to 10kg with an additional cost. For more information about our policy, please contact us.

Q4: What types of accommodations are available?

We offer a variety of accommodations, including: - Cabins - Huts - Tents - Plots for RV's and Campervans Each equipped with comfortable bedding and essential amenities.

Q5: Do the accommodations have electricity and Wi-Fi?

Yes, all our accommodations are equipped with electricity. While our goal is to encourage a digital disconnect to reconnect you with nature, all accommodations also provide Wi-Fi.

Q6: Are the accommodations suitable for families?

Absolutely! We offer family-friendly accommodations and experiences. Additionally we have a Kids and Family Club. Please inform us about the number of children and their ages when booking so we can make the necessary arrangements.

Q7: Do the accommodations include bedding, blankets, and towels?

Yes, we provide high-quality bedding and towels in our Cabins, Huts and Tents.

Q8: What amenities are included in the accommodations?

Our Cabins and Huts are fully equipped with kitchens and bathrooms.

Q9: Is it necessary to bring cooking utensils?

No, our Cabins and Huts are equipped with all necessary cooking utensils.

Q10: How can I make a reservation?

Reservations can be made directly through our website, by phone, or via email. booking@basecamps.com

Q11: What is your cancellation policy?

Cancellation penalties are subject to specific rates and dates. Please check with reservations at booking@basecamps.com. Only non-refundable rates incur a 100% penalty of the total booking amount in case of cancellation or modification of the reservation. No-shows at Basecamps will also be penalised with 100% of the total booking amount.

Q12: Do you offer group discounts?

we offer special rates for groups booking more than 10 accommodations. Please contact our reservations team for more information at booking@basecamps.com.

Q13: What safety measures are in place at your location?

Basecamps implements a 24/7 security policy, and our staff are trained in first aid and emergency response procedures. Fire extinguishers and safety information are available in all accommodations.

Q14: How do you ensure the sustainability of your operations?

Over the next 3 years, we hope to implement the design of our circularity and regeneration plan in our operations based on: 1. Nature-based solutions 2. Off-grid water system 3. Off-grid energy system 4. Bio-construction 5. Carbon sequestration We openly acknowledge that we are not currently at the level we want to be, but we believe in being honest about our current resources and future goals. Throughout the first year, we will share our regeneration project and detailed action plan, including the progress of each workstream, through our communication channels.

Q15: What experiences are available?

We offer a range of experiences suitable for all age groups and skill levels throughout the year. From outdoor activities to personal growth and wellbeing workshops, our team is dedicated to connecting you authentically with the local culture and people. For more details, visit the experiences section on our website.

Q16: Is there a restaurant on site?

Yes, our restaurant, Basecamps Fire Kitchen, offers a culinary proposal based on high-quality, locally sourced products with local and seasonal dishes, including vegetarian and vegan options.

Q17: Can non-guests dine at the restaurant?

Of course, Basecamps Fire Kitchen and our clubhouse is the meeting place for all those who want to connect with the area. Our restaurant service and club house is also available to general public.

Q18: Can the restaurant accommodate group events?

Of course! Please contact us at restaurant@basecamps.com for the best options and experiences.

Q19: Is there an ATM on the premises?

Unfortunately, we do not have an ATM at Basecamps, but the nearest one is 5KM away. See location: https://maps.app.goo.gl/Hry4AJ3PcYSC3pX87

Q20: Do you have accessible accommodations?

Yes, we have accessible accommodations available.

Q21: Is the pool accessible?

The pool area is reachable, but it is not specially adapted for accessibility.

Q22: Are there accessible bathrooms?

Yes, you will find an accessible bathroom in the central sanitary block. If needed, our reception team can provide a key to facilitate access during your stay.

Q23: How can I request adapted transportation?

If you need an adapted taxi, our reception team can arrange it for you. Please request this service in advance to ensure availability at: hola@basecamps.com

Q24: What happens with my booking in case of inclement weather?

Inclement weather such as cold does not permit cancellations or refunds unless the company deems the conditions unsafe for stay. In the rare event that the company cancels a reservation due to weather conditions, guests will be refunded for the nights affected by the closure.